Working With Opendoor
Selling a home – Here’s your support team
Reading Time — 3 minutes
April 9, 2019
Reading Time — 3 minutes
April 9, 2019
There’s a lot of people working behind the scenes at Opendoor to help you buy, sell, and trade-in a home. Here’s a few people you’ll work with directly so you know who to reach out to and how they can help:
Opendoor Expert: Your personal guide
Estimators: Quick and easy home assessment
Closing Manager: A hand across the finish line
Pricing Associate: The team behind your offer
Opendoor Expert: Your personal guide
When you request an offer from Opendoor, we connect you with an Opendoor Expert. They are your personal guide throughout the process and your first point of contact.
Your Opendoor Expert can set up a call to go over all of the details of your offer one-on-one. They can answer any questions about our selling process and our fees. They’ll also walk you through the next steps like setting up a free home condition and repair assessment.
The purpose of our home assessment is to verify the condition of your home and identify if any repairs are needed. If the assessment turns up any needed repairs, we’ll ask for a credit and deduct the costs from your net proceeds. We’ll then handle the work after you move out so you can avoid the headache and move on your timeline.
You’ll have a chance to review your estimated net proceeds with your Opendoor Expert before closing. And if you change your mind or disagree with our repair ask, you can cancel the contract anytime before close without a penalty.
The Estimator: Quick and easy home assessment
When it’s convenient for you, we’ll send someone from our team of local Estimators, along with a few specialists, to verify the condition of your home and check for any repairs; just as is common in a traditional sale.
Our Estimators are trained professionals. They primarily look for things that impact your home’s safety, structural stability, or functionality. Here are some of the most common repair items our Estimators find. Our philosophy is to ask for repairs we know the next reasonable buyer will request. We don’t ask for upgrades like replacing a Formica kitchen countertop with granite.
The Estimator is only there to collect information—they will analyze their findings later. You’ll have the opportunity to review the final report with your Opendoor Expert following the home assessment.
Closing Managers: A hand across the finish line
When you officially accept an offer from us, your Opendoor Expert will connect you with an Opendoor Closing Manager. The last steps of selling a home can involve multiple third parties, financial requirements, and not-so-fun-to-read legal documentation. Your Closing Manager has your back.
They can coordinate title/escrow services, the logistics of moving out, and any remaining repair issues. If you’re represented by a real estate agent, your Closing Manager can work directly with your agent to complete the sale. We work with buyer and seller agents all the time.
Pricing Associate: The team behind your offer
While you won’t work with a pricing associate directly, it’s good to have them on your radar. We have a team of local experts that review offers, as well as test and improve our valuation process.
Opendoor typically makes an offer within 1-2 business days without needing to send someone to your home. We value your home based on the information you provide about your home, current market trends, and data from thousands of recent comparable home sales.
Our pricing associates review thousands of homes per week. They combine their local knowledge with all of the data we have on recent sales.
Related guides and blog articles
→ Most common misconceptions about Opendoor?
→ How Opendoor’s costs compare to a traditional sale